Open Maude, then Profile → "Delete my account".
Deleted from our servers: your account, your online backup (your wardrobe, outfits, trips and suitcases), the technical record of your AI calls, and the images of your garments that we store.
On this phone, the app also erases your wardrobe and the photos of your items, your outfits, trips, suitcases, your style profile, your wear log and your settings. Your paid renders will no longer be accessible: their online copy is deleted, and the app forgets where they are on the device.
This is permanent, and you will not be able to sign in again.
Deleting your account does not cancel an active subscription: cancel it in your Apple or Google settings.
Go to Profile → "Delete my identifier". Your anonymous identifier and the record of your AI calls are erased from our servers, and your online backup is deleted. What is on this phone stays there; uninstalling the app removes it.
Your online backup is then paused: nothing on this phone is uploaded to our servers unless you ask — from Profile → "Resume backup", or by creating an account.
Write to contact@solvia-app.fr, from the email address of your Maude account, with "Account deletion" as the subject.
We delete the account and everything attached to it on our servers, and confirm it to you by reply. We answer within one month at most, as the GDPR provides.
If you used Maude without an account, your identifier exists only inside the app: without it, we have no way of finding your data in order to delete it. It erases itself — a photo sent for processing is deleted after two hours at most, and the result after seven days at most.
We hold no payment details: payments are handled by Apple and by Google.